Duration 3 Months+
Responsibilities/Duties:
•Develop and maintain service availability metrics/statistics and internal team documentation
•Handle Tier 3 calls escalated from the Technology Service Center and provide 7X24 on call support on a rotating basis for the server environment
•Provide support, or participate in after-hours activities such as upgrades and implementations that may occur on evenings or weekends
•Maintain servers located in all Client locations
•Timely escalation of issues to senior management and to vendor resources
•Monitor, troubleshoot and repair all server hardware and o/s problems
•Develop automation for daily manual tasks to increase efficiencies
Qualifications:
•Minimum 5+ years experience supporting Information Technology in a large enterprise environment
•Must be detail oriented with exceptional problem solving and communications skills; including the development of internal documentation
•Must be able to complete tasks/assignments as part of the team and also manage individual tasks/assignments, milestones and deliverables to successful completion; requiring only minimal guidance
•Must demonstrate critical thinking, indentify support trends and develop appropriate action plans to address potential support issues and be able to leverage peers and other technology resources to resolve support issues
•Current MCSE certification in Windows 2003 or higher a must; with demonstrated problem solving and troubleshooting skills in a production enterprise environment
•Proven hands-on experience in deploying, supporting and troubleshooting Microsoft Active Directory in a multi-site, multi-OU environment
•Must have 5+ years in hands-on administrative/maintenance in a multi-site, large install base with Windows 2003/2008
•Experience supporting VMware 3x/4x ESX Infrastructure and Guest OS - desirable
•Must have demonstrated Advanced Microsoft-centric Network/Network Services Support and Troubleshooting competencies
•Must have intermediate-level knowledge of Microsoft Core OS Services (I.e. Active Directory and it's dependencies, IIS, DNS, DHCP, Certificate Services, etc.)
•Must have proven track record of working in a support environment and the ability to interact between Executive banking representatives and Senior IT staff to plan for and resolve complex technology based problems
Development Skills:
•Must have working knowledge of VBScript, WMI, ADSI, Power shell and database scripting
•Must have experience automating repetitive processes such as disk cleanups and other issue remediation
•Working knowledge of Access databases, SQL Server 2005 databases - desirable
•Experience writing scripts and batch files to be used for deployment purposes such as SCCM jobs - desirable
•SharePoint scripting and programming - desirable.
Warm regards,
Amit Gupta
Amtex Systems Inc
"Certified Minority Business Enterprise Firm"
50 Broad Street
Suite: 801
New York, NY-10004
Direct Dial: 646 200 7185
Ph: 212 269 6448 x 7185
Cell: 917-388-9435
Fax: 866-370-9034
agupta@amtexsystems.com
www.amtexsystems.com
Business Verticals:Infobuild India( Webfocus, iWay) | BPO Division | Offshore development | Independent Software Testing | Healthcare practice | Technology Infrastructure
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