We have the below position. Please share the your consultant contact details along with updated word format resume if your consultant is comfortable with the position.
Title: Network Support Analyst ()
Location: Phoenix, Arizona
Duration: 6+ months
Job Description
Seeking a Network Analyst with experience supporting network telephony services in a converged network Data, Voice and Contact Centers (Unified Communications). The preferred candidates will have previous network support experience, strong leadership and communications skills and can demonstrate a background of providing outstanding customer service within a large and dynamic enterprise. The person chosen to fill this position will be assigned to an existing team that responds to ticket based support requests for telecommunications support within their organization. The right individual will have exceptional verbal and written communications skills, customer service experience and a strong desire to solve technical problems. Previous experience working in an IT Support Center environment supporting telephone systems and networks is highly desired.
A strong background working with CISCO networks and software is highly desired. Ideal candidates will possess Cisco certification(s) but these are not required. The individual selected will be able to demonstrate an ability to perform complex troubleshooting to isolate, diagnose and correct network problems.
This position will be filled in Tempe/Phoenix, AZ and the permanent work shift will be from 7:00 am to 3:15 pm MST (Monday - Friday . Consultants working in this area must have shift flexibility to adjust their work hours as business conditions may warrant changes including weekend coverage. Client will provide advance notice (when possible) to adjustments in the weekly work schedule to minimize the personal impacts.
Responsibilities/skills include:
- Standard support and problem solving of network services (data & voice)
- Updating relevant documentation
- Application Configuration support experience
- Network infrastructure troubleshooting and problem resolution
- Understands ITIL Principles for Service Management
- Conversion experience moving from Avaya to Cisco networks (Highly desired)
- Self-directed team player with an ability to work with a wide variety of technical and business people
Technical Skills include:
- Cisco Customer Voice Portal (CVP)
- Cisco Unified Contact Center Enterprise (UCCE) experience
- Experience with Multiple instances of UCCE using ICM to ICM gateways
- Knowledge of adjunct connectivity
- CTIOS troubleshooting server side
- TCP/IP networking fundamentals
- HP Service Manager
Desired Skills include:
- Communication: Strong written and oral communication skills
- Technical / Functional Expertise: High technical aptitude and demonstrated commitment to technical skill development; including strong analytical and problem solving skills to solve complex problems logically and systematically.
- Initiative: Ability to work independently on matters of moderate to high complexity and importance with only broad direction.
- Customer Focus: Is focused on service delivery, business partner/customer needs, and quality of work
Job Level Specific Duties
. Provides second and third level support on standard systems, investigating, analyzing, and resolving problems on selected network components.
. Makes recommendations on development of innovative and cost-effective solutions to problems of customers.
. Forecasts, models, and utilizes advanced analytical tools.
. Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.
. Provides analysis, implementation, maintenance and support of a majority of enterprise-wide networking systems.
. Monitors and evaluates network systems tracking performance and problems recommending and implementing solutions and improvements.
. Develops, updates and audits network documentation.
. Recommends improvements and assists in the development of technical standards.
. Identifies, diagnoses, and resolves more complex problems affecting network performance.
. Schedules and coordinates installation and maintenance of standard software / hardware on the network and ensures compatibility of all communications and computer hardware / software.
Typical Years of Experience
. Typically requires 4-6 years relevant experience.
Minimum Education and Certifications
. Undergraduate degree or equivalent combination of education and work experience.
Skills
. Solid knowledge of network performance, network administration and troubleshooting techniques.
. Solid knowledge of network related hardware and software (including routers, switches, TCP/IP, Ethernet, VPNs, Firewalls, etc.).
Physical Requirements/ Working Conditions
. Ability to physically perform general office requirements.
. Must be able to perform essential responsibilities with or without reasonable accommodations.
. Client travel including overnight domestic or international trips may be required.
| |||
|
| |||
|
| |||
|
Regards,
Eric Cooper
Priserve Consulting Inc.
713 510 0882
281 742 3856
No comments:
Post a Comment