Urgent Req : CISCO/ Integrated Voice Response Analyst-Bloomington IL

HI All,

 

Hope you are doing well!!

 

My name is Atul with Priserve Consulting Inc, and I am an IT Recruiter. here is the requirement mentioned below. Please respond with Resume, Rate and Phone numbers of the Consultant. Make sure the Consultant's skills match the requirement. Reply ASAP

 

Job Title: CISCO/ Integrated Voice Response Analyst

Location: Bloomington IL

Rate : Market

Duration: 6+ Months

 

Description:

 

This work is focused on delivering and enhancing IVR, NLP and other telephony systems to our customers, agents and contact centres.

· Need experience in the build and implementation of Telephony routing/inbound/outbound processes.
· Candidate MUST be experienced in building relationships directly with a business product area in their needs for the call systems with the focus of knowledge on understanding and being able to articulate     the business results needed.
· Must have experience and expertise in how to design an IVR and what are good industry practices for solving routing and user experience issues within a call structure.
· Business requirements for designing call IVR, Exony tools, SFCTI experience, CIsco or like experience, CentreVu report interpretation and Avaya (or like)systems, NLP solutions, Call center reporting needs,

 

 

Thanks & Regards,

 

Atul Joshee

Tel: - 832-232-3512

11777 Katy Freeway, Suite# 434S, Houston, TX 77079

E-mail: atul.joshee@priserve.com  

Website: www.priserve.com