Urgent Req: IT Knowledge Management Consultant

HI All,

 

Hope you are doing well!!

 

My name is Atul with Priserve Consulting Inc, and I am an IT Recruiter. here is the requirement mentioned below. Please respond with Resume, Rate and Phone numbers of the Consultant. Make sure the Consultant's skills match the requirement. Reply ASAP

 

 

IT Knowledge Management Consultant

Location: Sunnyvale, CA

Duration: 6 Months

 

Overview:                                                                           

This position is responsible for contributing to the overall management of the IT Knowledge Base, promoting and expanding its use throughout the organization.                                                                    

 

Responsibilities:                                                                                                                                                       

·         Actively promote the use of the IT Knowledge Base (KB) globally.

·         Create and publish solution articles from content provided by SMEs, ensuring that the content is easily accessed and understood by technical and non-technical customers.

·         Work with IT project teams to produce KB articles in advance of new releases

·         Work closely with all levels of  IT support staff to identify and produce new articles

·         Solicit content and publish articles to address gaps identified in the KB search log

·         Actively monitor for expiring articles and follow up with subject matter experts to ensure current articles are accurate before re-publishing

·         Train and support other staff in the use of the Service-Now KM module

·         Identify and log enhancement requests identified to improve the overall functionality of the KM module in Service-Now.

·         Test, document, and communicate all KM system changes to appropriate audience

·         Monitor the customer feedback log and responds appropriately to all comments

·         Identify, implement, and communicate process improvements activities

·         Perform additional duties as required

                                                                               

Desired Skills & Experience:                                                                          

·         4+ years of IT Knowledge Management experience or working on an IT Helpdesk

·         Excellent verbal and written communication skills

·         Strong understanding of business processes and continuous improvement

·         History of establishing and maintaining strong working relationships

·         Creative and tenacious problem solver

·         Attention to detail and quality of work is a must

·         Organized, resourceful, flexible, and reliable

·         Experience with Service-Now a plus

 

 

 

Thanks & Regards,

 

Atul Joshee

Tel: - 832-232-3512

11777 Katy Freeway, Suite# 434S, Houston, TX 77079

E-mail: atul.joshee@priserve.com  

Website: www.priserve.com