Remedy Developer

 

Remedy Developer

Location: Cleveland OH

Duration: 12+ month contract

 

EXCELLENT COMMUNICATION SKILLS.

 

Core Responsibilities:
- Provide leadership and direction for implementation of Remedy platform projects - accountable for the successful delivery, implementation and servicing of application, infrastructure and related processes to production.
- Create operational turnover documentation and training for Operations as well as others on the Production Engineering Team for supported tools and infrastructures.
- Perform Tier IV level support in resolving complex and critical issues for the complete Service Management tool suite and related interfaces to/from the Remedy system including event management.
- Proactively monitor and report on the health of the system infrastructures
- Partner with other Engineering organizations to review tool & process road maps, life cycles and licensing.
- Keep tool infrastructures current (versions, patches, platforms, maintenance), supportable and stable
- Recommendations for tool and infrastructure technology upgrades, support, remediation, training, maintenance, end of life.
- Identifies process improvement opportunities
- Works within the Service Management Tools Production Engineering team in providing consistent and quality services

Seeking senior level engineers with strong knowledge and experience designing, implementing and supporting large Remedy ITSM implementations and associated systems integrations. Experience with products such as BMC Atrium CMDB, Remedy ITSM Suite (i.e. Service Desk, Knowledge Mgmt., Change Mgmt., Asset Mgmt., SLM, SRM, etc.), databases (SQL, SQL Query and DBA practices) and data transformational tools (SSIS, AIE, etc) is necessary. Proficiency and engineering expertise with Operating Systems such as Linux/AIX/Solaris and Windows is necessary. Skill and experience with scripting tools and/ or general application development experience is needed.

Selected individuals will work within the enterprise wide deployments of technical solutions from a technical /engineering aspect. Strong problem solving/troubleshooting ability is needed as we will expect this individual to resolve difficult design, implementation and support issues. Industry Certifications are a plus but not mandatory.

 

 

 

Thanks & Regards, 

 

Annie Mark   

Addon Technologies

Ph:  734-956-4737 Ext 1+202

annie@addonusa.com

www.addonusa.com

 

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